While most customers don’t consider the type of auto software the repair shop uses, they do notice when no systems are in place because it takes a lot longer to get processed and the payment system is much slower, as well. You may find that you’re losing business if you don’t have such systems in place because people want streamlined and efficient service. They aren’t going to wait while you find the right ticket and decipher poor penmanship.
What It Is
Auto software is a management solution tool that allows repair shops to manage inventory, monitor technician schedules, create work estimates, place purchase orders, and more. The information you need to do your job efficiently is done with just a few clicks of your mouse. You can be more reliable to your customers because things are done in a prompt and fair manner. You won’t lose a ticket that blows away in the wind, so customers will be helped in the order they arrive.
You will never run out of parts or products needed to do your job, which means you will never have to tell a customer that they have to wait for service or repairs.
When you have such systems in place and utilize them efficiently, customers win. You make your shop more convenient, even if you’re off the beaten path. You can focus more on customer service and be friendly, and you won’t showcase yourself or your technicians in a poor fashion. Everyone wins, which means customers are likely to return to your establishment and tell others about their experience.
Auto software comes in many forms and can include a variety of features. Visit Egenuity today to learn more about their product and how it can benefit you.