If you’ve been exploring the idea of outsourcing your IT support, it helps to know that many providers are happy to customize what they do for each customer. That means it’s possible to use a basic suite of services as a foundation and add to it based on your needs. Here are three examples of the type of support that will be part of the basic package.
Most outsourced IT services include network monitoring and troubleshooting as part of the basic suite of services. This is good news for you since it’s easier to check the network usage and ensure employees are only utilizing resources for work purposes. It also helps to spot potential threats to network security early on and neutralize them before any damage is done.
You can also expect your outsource partner to help with managing the credentials issued to each employee. That includes deactivating network access if someone leaves the business and setting up credentials for new employees. Should an employee be promoted, it’s easy enough to upgrade the credentials so the individual has access to more protected areas of the network.
Last, your parent is likely to offer a limited number of service calls per month at no additional charge. This is great if you have problems with a workstation or need to set up a new one when you increase your workforce.
Keep in mind that the type of support you need from outsourced IT services may be slightly different from other business owners. Talk with a professional about what you need on a recurring basis and ensure it’s included in the basic bundle. You can then rest easy knowing your network is in good hands.
For more information, please contact Alliance IT LLC today.
